How long will it take to receive my customized order?

All custom products are handmade to order from local small businesses in Lexington, KY and for this reason custom orders require up to 2 weeks to process unless otherwise noted.

 

Can I return customized products?

We do not accept returns on customized products unless the product is damaged or defective. Your product has been inspected prior to shipping to ensure your order is correct and in great shape. If you have a concern related to your custom order, please email fansupport@fangirl.com.

I emailed fansupport@fangirlco.com. How long until I receive a response?

We strive to answer emails as soon as possible, however, please allow us up to 24 hours to respond.

How do I know what size is best for me?

We try our best to offer sizing and fit information in the product description. If you're unsure what size is best for you, please reach out to fansupport@fangirlco.com for additional sizing and fit guidance. 

I need a designs for our team merch! Can I submit a special request for customization?

Email to fansupport@fangirlco.com and we'll get back to you within 24 hours. Design fees will apply.